Yeah - But is it working???

A few months back, we were referred to a neighbour of a client.  The referring family had just purchased a new acreage when they called us to come check on their water.  Most wells in Strathcona County need a fair bit of treatment so they are not just drinkable, but so they'll not wreck appliances and fixtures.

Much to the delight of this particular family, their water tested almost perfect.  No whole-home treatment required (other than a sediment filter, which they already had) and they just wanted the piece of mind of having purified water to drink.  After installing the Hague H3500 reverse osmosis system for them, we got them a custom faucet to match the one on their sink and they were done.  Truly impressed by the flow rate and water pressure, they were pretty happy with their new system.  They also had us to some sneaky plumbing and run a line behind their cupboards to connect up the ice maker on their fridge - a nice benefit if you like crystal clear ice and cold fresh water!

Fast forward a few months and their neighbours are still complaining about their water.  They purchased an acreage a few years ago with an existing treatment system that wasn't quite working properly.  They hired an expert to come service the system and after $2000 in labour costs, they still weren't happy with the water quality.

After being referred to Douglas Environmental, I went out to do a water test and investigate their situation.  The husband asked me for a "fresh start" -meaning not wanting to tinker with the old stuff, just put something in that will work and will not require a lot of hassle (unlike their old system which required mixing of concentrated chlorine chemicals and a complex array of mixing and storing tanks.)

The new system will replace their old chlorine injectors, not require a mixing tank and save them about 15 square feet in their utility room.  It will work "hands-off" only requiring the addition of regenerant about every 6-9 months, depending upon water usage.

Even though they were right next door to the family with "perfect water," they had substantially different chemistry.  Just because they had "problem water" however, doesn't mean they have to get a degree in chemistry to make it right.  Hiring a professional with more than one approach to well water treatment is important.  You know the old saying, if your only tool is a hammer, everything starts looking like a nail.  There are companies out there (you know who you are, your whole client base does NOT love their water...) that are quick to install the same system in regardless of water chemistry.

A true professional analyzes the water, assesses the needs of the client and makes a recommendation to work within their budget, their lifestyle and most-importantly, to address their specific water chemistry.

Being a dealer for Hague Quality Water is a huge benefit.  The WaterMax is truly the most flexible system out there and can be configured in many ways, rarely requiring multiple units to treat residential water.  It is not just the most-efficient system on the market, it is backed by the longest warranty, and a complete support team involving the local dealer AND the dedicated support staff of the manufacturer.

This home was the exception to that rule though - they needed one unit, a WaterMax 61-AAN, to treat their iron and their hydrogen sulphide (H2S gas,) and a (WaterMax 61-AAA) to remove tannins, colour and odour from the water.

In the end, the system requires almost no maintenance, cost them less than the old one, and is guaranteed to work for 25 years.  Living on an acreage or farm can be a wonderful experience - and your water situation doesn't have to scare or confuse you.  If you aren't happy with your current situation, give us a call - we can make what you have work, or replace it with something that will work great for you.  Period.