Are You Being Served?

Received an interesting call today from an elderly lady in Sherwood Park.  Her water softener has for some reason ceased up and is not allowing water through at all.  She called the County of Strathcona and they sent a water technician out to her home to investigate.  They confirmed there was nothing wrong with the plumbing and whatever issue was present was a problem with her softener.

She called the installers and they were no longer in business - and the manufacturer couldn't connect them with any local servicing dealers in the area.  She was stuck!  After some searching on Google, she found the Douglas Environmental webpage and contacted us directly.

Luckily, I had an installation booked for a home on the same street she lived on and was able to make an appointment to investigate.  There are only a few things that can possibly cause this to happen, so it shouldn't take long to troubleshoot.  Hopefully we can fix it, or at the very least, it can be replaced with a system backed by a strong warranty with a servicing dealer network that will be able to actually resolve problems after the cheque clears.